Preoccupy the User's Tab London Node User Group June 2019
Remote desktop apps are widely used. All of them work pretty much the same way: you can see the user's desktop and control their mouse and keyboard. And one of the main purposes of using them is providing support to users. Assuming you are not Microsoft or RedHat probably you are interested only in resolving issues which are related to that piece of software that had been delivered by you. E.g. your web application.
But what if you can't obligate your users to install additional software only for support purposes? Or they simply don't want to install anything.
SPOILER: Even without using browser extensions!
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